|
| |
What Should I Do If My Sewer Backs Up?
If you have a
backup, you should first check to see if there is water standing in your
cleanout.
If there is no water in your cleanout, the stoppage is in your service line
and is your responsibility and you will need to call a plumber. If you
call MEWS for a problem after regular working hours, Monday - Friday, 7 a.m. -
4 p.m., and there is no water standing in your cleanout, there may be an
after-hours charge.
If there is water standing in your cleanout, call us during regular working
hours at our main office or at our after-hours number, 247-3531, and we'll dispatch a line maintenance crew to your
address as quickly as possible.
If you have no cleanout, call our main office
during regular working hours and we will send a line maintenance crew to your address
as quickly as possible to determine if the
stoppage is in our main or your service line. After MEWS' regular
working hours, you may call our after-hours number and we will dispatch a line
maintenance crew to determine where the stoppage is located; however, if the
stoppage is in your service line and not the main, there may be an after-hours
charge.
MEWS field employees wear uniforms and our utility trucks and equipment also are marked
with our logo and identification.
Who Will Fix The Problem?
If the stoppage is in MEWS' main, we will fix it as quickly as possible and keep you informed about what's being
done. The amount of time and work required depends on the problem.
If the problem is with your private line, we'll tell you so you can
call your plumber or take other steps to get it fixed. MEWS can not work
on private lines. |
|
Call us at our main office during our regular working hours, Monday - Friday, 7 a.m. - 4 p.m.,
as soon as you notice slow-running drains and we'll come out. If we
find a sewer main blockage, we'll open it. If the problem is in your service
line, we'll inform you so that you may call your plumber to clear the blockage before it gets bad enough to
cause a backup.
Backflow preventers are a small piece of
equipment that can save you a lot.
Roots, grease and improper connections are the most common cause of blocked
sewers.
Take These Precautions
- Roots: Don't plant trees or large shrubs near sewer lines. Roots
grow toward breaks or cracks in lines in search of a ready water source.
If roots get inside the pipe, they form balls that clog the line.
- Grease: Dispose of grease and fats with your trash - not down the
drain! Grease in drains collects and hardens into a plug.
- Illegal plumbing connections: Don't connect French drains, sump
pumps, and other flood control systems to your sanitary sewer. It's illegal
and debris and silt will clog your line. Consult a plumber to undo any
illegal connections.
A Word About Wastewater
Your home or business is connected by a private service line to a
sophisticated sanitary sewer system which includes more than 100 miles of
pipe. Wastewater is treated at our state-of-the-art plant and
returned to nature as clean environmentally-safe water.
But even with an advanced system, sewer lines - yours or ours - can still
backup. We want you to know what to do in case you ever have a sewage backup
in your yard, home or business.
A final note: Remember, 99% of sewage is water from the kitchen,
laundry and shower. Only one percent comes from.....other stuff!
For More Information Contact:
Mayfield Electric & Water Systems
301 East Broadway, Mayfield, KY 42066
Tel: 270-247-4661
FAX: 270-247-0550
Internet: jcre@mayfieldews.com
Top of Page |
