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Electric

Effective November 1, 2018

General Power Rate Schedule - GSA1

Monthly Customer Charge**   $32.50 per month
Transitional Period April, May, October, November $0.09025 per kWh
Summer Period June, July, August, September $0.09323 per kWh
Winter Period December, January, February, March $0.09001 per kWh
Total Monthly Fuel Cost Adjustment*   $0.02000 per kWh

 

General Power Rate Schedule - GSA2

Customers 51-1000 kW or < 50 kW & > 15,000 kW
Monthly Customer Charge**   $68.00 per month
Energy Charge First 15,000 kWh    
Transitional Period April, May, October, November $0.09462 per kWh
Summer Period June, July, August, September $0.09760 per kWh
Winter Period December, January, February, March $0.09438 per kWh
Total Monthly Fuel Cost Adjustment*   $0.02000 per kWh
Energy Charge Over 15,000 kWh    
Transitional Period April, May, October, November $0.04386 per kWh
Summer Period June, July, August, September $0.04689 per kWh
Winter Period December, January, February, March $0.04381 per kWh
Total Monthly Fuel Cost Adjustment*   $0.01973 per kWh
 Demand Charge      
First 50kW   $0.00  
51-1000kW      
Transitional Period April, May, October, November $14.69 per month
Summer Period June, July, August, September $15.37 per month
Winter Period December, January, February, March $14.41 per month

 

General Power Rate Schedule - GSA3

Customers > 1000kW
Monthly Customer Charge**   $175.00 per month
Energy Charge      
Transitional Period April, May, October, November $0.04698 per kWh
Summer Period June, July, August, September $0.04994 per kWh
Winter Period December, January, February, March $0.04686 per kWh
Total Monthly Fuel Cost Adjustment*   $0.01973 per kWh
Demand Charge      
Under 1000kW      
Transitional Period April, May, October, November $13.57 per kW
Summer Period June, July, August, September $14.25 per kW
Winter Period December, January, February, March $13.29 per kW
Over 1000kW      
Transitional Period April, May, October, November $13.88 per kW
Summer Period June, July, August, September $14.56 per kW
Winter Period December, January, February, March $13.60 per kW

 

*Please note: TVA revises the Total Monthly Fuel Cost on a monthly basis.

**This charge is applicable to ALL customers with an active electric account and is not dependent upon usage. This charge provides funding for the equipment (i.e. electric meter, poles, wires, etc) necessary to support electric service to our customers.

For the purpose of this policy, the following definitions apply:
(a) Disconnection: A deliberate interruption or limitation of a customer’s utility service by the serving utility company.
(b) Delinquency: Failure by the customer to tender payment for a valid bill or charge by the scheduled due date.
(c) Notice: A written notice mailed to any customer with a delinquent balance. The notice states the delinquent amount, scheduled date of disconnection if balance is not paid, and a phone number for MEWS Customer Service where a customer can call to discuss the bill and get information on rights and remedies.
(d) Business Days: Monday through Friday, excluding legal holidays and any other time when MEWS offices are not open to the public.
(e) Dishonored Instrument: A check or other medium of payment tendered to MEWS of which is denied payment by the payor bank and which is subsequently returned unpaid or uncollected to MEWS.

1. General Rule:
Bills are due for disconnection (10) calendar days from due date on the bill. Mayfield Electric & Water Systems shall not disconnect service to a customer unless (a) payment of a valid bill or charge is delinquent as defined, and a notice of disconnection has be provided to the customer previous to disconnection; (b) the utility connection could cause harm to others, property or our utility professionals; (c) it has been discovered the utilities have been connected unlawfully or without MEWS’ knowledge.

2. Time and Notice of Disconnection:
Disconnection of electric service shall occur on or any day after the date specified on the disconnection notice. The original statement and mailed disconnection notice are the only means of notification the customer will receive before services are disconnected. A customer’s account will be charged $2.00 each time a disconnection notice is mailed.

3. Restoration of Service:
If service has been disconnected, interrupted or limited, MEWS shall restore service within twenty-four (24) hours upon the customer’s request when the cause for disconnection of service has been removed, or when a suitable agreement has been reached between the customer and MEWS. If a customer account is not restored within ten (10) business days, the customer account will be final-billed and removed from our billing system. In order to restore service after a final billing, the customer must reapply for service paying any, and all, balances, required deposits and fees.

4. Postponement of Disconnection/Early Restoration for Medical Emergency:
MEWS will allow for a postponement of disconnection or temporary service restoration for a medical emergency of not more than 10 business days past the scheduled disconnection date if the customer, or a member of the customer’s household, has a certified medical emergency. A medical emergency would exist if the customer/household member has a condition that will be aggravated by the lack of electric service. A medical emergency has to be certified by a physician or public health official by completing the “Request for Medical Waiver” form. Requests for additional postponement are granted only if the customer provides additional physician or public health official certification. Total postponement/restoration shall not exceed 20 days in a 12-month-period per household. Postponement for a Medical Emergency in no way relieves the customer of its payment obligation to MEWS. Payment arrangements will be made at the time of the extension. See Request for Medical Waiver Form.

5. Postponement of Disconnection Due to Extreme Weather:
MEWS uses the National Weather Service website to decide if the weather is too hot, cold, or dangerous to process disconnections. When a Hazardous Weather Advisory, an Extreme Heat Advisory, or an Extreme Freeze Warning is listed on http://forecast.weather.gov/MapClick.php?CityName=Mayfield&state=KY&site=PAH&textField1=36.7363&textField2=-88.6457&e=0 for the city of Mayfield, MEWS will update our social media sites alerting customers of the suspended disconnections. MEWS will NOT extend disconnections beyond the hazardous weather conditions and when the weather breaks, disconnections will resume. Another social media post will inform customers of when disconnection processes will resume. Postponement of disconnection due to extreme weather in no way relieves the customer of their payment obligation to MEWS.

6. Disconnect and Reconnect Charges:
Traditional post-paid customers will be assessed a fee of twenty-five dollars ($25.00) to reconnect if services are disconnected due to delinquency or a dishonored instrument of payment. A SmartPay customer will be assessed a fee of ten dollars ($10.00) to reconnect if services are disconnected due to an exhausted account balance or dishonored instrument payment-the reduced fee is due to the reduced costs incurred by MEWS for the automated reconnect process. Additional charges shall be assessed if it is discovered services were connected due to unlawful tampering of the meter by the customer. The twenty-five ($25.00) reconnection fee shall apply when payment or a suitable agreement is reached between the hours of 7:00 AM and 2:00 PM. Any payments or arrangements made after this time are not guaranteed to be reconnected on the same day. If reconnection is made after 4:00 PM, on holidays or any other time the office is closed to the public, an overtime charge of no more than seventy-five dollars ($75.00) shall be paid to MEWS. Smartpay customers shall not be charged an after-hours charge for reconnection as their meters are automated and should reconnect automatically.

7. Disconnection for Dishonored Instrument:
The customer will be charge a fee of twenty-five ($25.00) by MEWS for every dishonored check submitted as payment on a customer account. MEWS will send a notice of the return of payment to the customer stating the disconnection date if not paid or a suitable arrangement made. If the customer is disconnected, all disconnection fees shall apply. Any customer using a dishonored instrument to reconnect services will not be notified in writing of the return and will be immediately disconnected until a guaranteed payment is received or a suitable arrangement is made.

8. Bill Disputes
If a customer wishes to dispute a bill, a hearing is available by scheduling such a hearing prior to termination by contacting Mayfield Electric & Water Systems at any time during regular business hours. A hearing with an account representative will be held, and relevant records will be available for review. If the dispute cannot be resolved, a hearing with the Customer Service Manager will be scheduled and a decision will be rendered after the CSM reviews relevant records. Service will not be terminated until an appropriate decision is reached under the procedures listed. The customer has right to a post termination conference at any time after termination.

Effective November 1, 2018

Base Residential Rate
Monthly Customer Charge**   $20.40 per month
Transitional Period April, May, October, November $0.07643 per kWh
Summer Period June, July, August, September $0.07998 per kWh
Winter Period December, January, February, March $0.07676 per kWh
Total Monthly Fuel Cost Adjustment   $0.02023 per kWh

 

**This charge is applicable to ALL customers with an active electric account and is not dependent upon usage. This charge provides funding for the equipment (i.e. electric meter, poles, wires, etc) necessary to support electric service to our customers.

Mayfield Electric & Water Systems offers a wide choice of dusk to dawn security lights for monthly rental by customers.

A minimum one year contract is required before installing a light. Installation is normally completed within three to five business days. A MEWS representative will be happy to answer any questions or visit your site.

Mayfield Electric & Water Systems looks forward to serving your security lighting needs.

 

Effective November 1, 2018

Outdoor Lighting Rate Schedule
Mercury Vapor      
175W   $8.44 per month
400W   $14.20 per month
High Pressure Sodium      
100W   $6.30 per month
250W   $10.75 per month
Metal Halide Flood      
1000W   $30.83 per month
LED      
 55W   $6.22 per month
140W   $9.28 per month
325W   $21.74 per month
       

 

The energy charges listed above shall be increased or decreased monthly in accordance with the current Adjustment Addendum published by TVA.

Only LED lighting is available for new installs. Mercury Vapor, High Pressure Sodium and Metal Halide Flood lights are no longer available.

REQUIREMENTS FOR SERVICE

  • All prospective customers shall be required to come into the MEWS main office located at 301 East Broadway Street, Mayfield, KY 42066 to make a request for service.
  • All prospective customers shall be required to present valid proof of identification when requesting service be put in their name.  Customers are required to present a social security card & valid driver’s license at minimum.
  • All prospective customers shall be required to sign MEWS standard “Application for Utilities Service” form.
  • All prospective customers shall be required to make a minimum utility purchase of $100, and the $20 connection fee.
  • All requests may not be processed until the following business day as MEWS is unable to guarantee same day service.
  • SMARTPAY customers that wish to switch their account from prepay to post-pay may be required to pay a deposit based in whole or in part on a credit evaluation from a consumer credit reporting agency.

CHARGES & FEES

  • All regular rate schedules and fees will apply. This information may be found at www.mayfieldews.com. (Rates used by MYUSAGE may be slightly rounded, and any discrepancies will be corrected during the account reconciliation at the end of each month.)
  • No late fees will be accrued while participating in SMARTPAY service. 
  • All MEWS customers post & prepay are required to pay the following monthly fees:
    • $18.81 per month – Customer Charge
  • SMARTPAY customers will be charged .64 per day to cover these charges. The monthly charges are not prorated and will be charged fully regardless of the amount of days the account is active within a single month. If an account is not active for an entire month these charges will be caught up when the account is reconciled. 
  • A security deposit will not be required.
  • Utility charges are deducted once daily around 9:00 a.m. for the previous day’s usage.

ACCOUNT BALANCE & PAYMENT

  • SMARTPAY is a self managed program and customers will be required to direct any balance inquires to the following sources:
    • 1-877-775-5872 (customer will use the ten digit phone number given to MEWS to access balance information)
    • www.myusage.com (MEWS provides a touch screen computer in the lobby to access account information)
  • Balance information received by cashier’s receipt or online/over the phone payment system will be incorrect. 
  • SMARTPAY customers will not receive a monthly statement or bill and are required to keep a monetary balance on their account.
  • SMARTPAY customers may utilize the following payment options:
    • Pay by Phone: 1-866-884-9807
    • Pay Online: www.mayfieldews.com (use the “Bill Pay” option)
      Customers may choose to pay with a debit/credit card or checking account number – account number will also be required to make an over the phone or online payment.
    • Pay in the main office located at 301 East Broadway Street (ID required with credit/debit card payment)
    • Leave payment in drop box outside the main office facing the police station (Include customer information with payment)
    • Payments made through convenience pay (phone or internet) or with a credit/debit card will be charged $2.50 per transaction
  • Your account balance may not reflect payments made within the past 24 hours. It may take up to 24 hours for online and phone payments to post to your account.
  • All payments made on negative accounts must be made by 7:45 a.m. or the account will be subject to immediate disconnection.
  • If a returned payment is received on the account, the amount of the returned payment and a return fee will be charged to the account immediately. If this causes the credit on the account to become exhausted, service will be subject to disconnection.
  • Energy assistance pledges and/or payments WILL NOT be applied to an account until after the payment is received in FULL, with the exception of pledges received by fax from West Kentucky Allied Services. Customers will be responsible for keeping a positive balance on the account until the payment is received from ANY energy assistance program.
    Since SMARTPAY customers do not receive disconnect notices, assistance programs will use the account balance page printed off of www.myusage.com from the customer’s account. If the customer does not have internet access he or she may print information at the Graves County Public Library located at 601 N 17th Street, or by using the provided computer in the MEWS lobby.

DISCONNECTION WHEN UTILITIES RUN OUT

  • All accounts are subject to immediate disconnection at anytime the utility balance has run out. 
  • Accounts up for disconnection will be required to pay the negative utility balance; purchase a minimum of $50.00 worth of utilities, and a $10 reconnection fee. Customers with a balance in debt recovery will also be required to make the debt recovery payment. Service restoration may take up to 24 hours if the service is disconnected for negative funds. 
  • If an account is not restored within five days, the account will be considered inactive and MEWS will mail a final bill to the last known mailing address on file. The customer will be responsible for paying any unpaid balance to MEWS.

DEBT RECOVERY

  • MEWS has the right to add any old debt or existing debt owed to MEWS to the customer’s active account at anytime. Any debt may be put into debt recovery with a recovery rate determined by MEWS. Every payment made once a debt is put into debt recovery will be divided by the percentage determined to go towards the debt, and the customer’s account balance. (ex. If the recovery rate is 25% and the customer pays $40, $10 would be applied to the owed debt and $30 would be applied to the customer’s balance.)

ALERTS

  • Customers may elect to be notified of low balances and a pending disconnection via phone call or text message. Customers may be alerted of low balances, pending disconnects and daily balances by email. MEWS will not be responsible for charges incurred by the customer’s phone provider for phone calls or text messages. If a customer receives more than four notification alerts during a one month period, a $5.00 fee may be charged to the account. These alerts are a courtesy and the customer is still responsible for keeping up with his or her utility balance. Accounts not receiving alerts will still be disconnected once the utilities have run out.
  • Immediately after an account is setup the customer should receive text activation if the customer has chosen to receive text alerts. If the customer replies with “STOP,” this will disable the text alert. The text message alert can only be reactivated by texting “ACTIVATE” to 77407 from the customer’s cellular phone. After the text message is sent the customer should receive a successful response from MYUSAGE. If the customer does not receive a successful response he or she will need to contact their cellular phone provider to resolve the issue. 

POST TO PREPAY (SMARTPAY)

  • Existing MEWS customers may convert their account from post-pay to prepay. Any deposit (if applicable) will be applied to the owed balance once the account has been billed up to the current day. Any remaining negative balance may be paid or put into debt recovery at the discretion of MEWS. Customers will be required to start the account off with a positive utility balance of $100.  Customers with a credit on their account over $100 will have the option to leave the funds on their SMARTPAY account or receive a refund check. Accounts lacking funds to start their SMARTPAY account balance off with a minimum $100 will be required to pay the difference before switching the account to prepay. 

RECONCILIATIONS

  • Any account older than 10 days will be reconciled at the end of each month. These reconciliations may not be seen by the customer until the beginning of the following month. 
  • MYUSAGE is a third party vendor that communicates with MEWS’s billing and metering systems to create its usage statements, there may be variations due to rate structures and/or communications delays. As a result, any discrepancies between the MYUSAGE portal and MEWS’s billing systems will be corrected in reconciliations.

CLOSING AN ACCOUNT

  • All customers are required to request termination of an account at the MEWS main office or by filling out a service request online. Customers will be required to present a valid photo id; as well as, a valid mailing address when closing their account in the office. Customers may also request to close an account by faxing a signed notarized statement requesting to close the account; as well as, a copy of the customer’s photo id and social security card to MEWS at 270-247-0550. Any credit balance left on account will be returned to the customer in a refund check sent to the last known address. If a balance is owed the customer will be sent a final bill to the last known address. 

 

These requirements may be revised, amended, supplemented, or otherwise changed without notice. Such changes, when effective, shall have the same force as the present requirements.

MEWS posts information and notifications through Social Media during normal business hours (7am to 4:30pm), Twitter and Facebook are online tools that can help connect Mayfield Electric & Water Systems effectively communicate with our customers. These tools can be used to quickly share information with people interested in our utility. Social media allows our customers to stay connected with us and receive minute-by-minute information about what’s going on with our utilities during normal business hours. There will be updates on power outages, water main breaks, boil water advisories, and traffic alerts due to maintenance. All customers do not follow MEWS on social media therefore we utilize the One Call System, local radio stations, or possibly door to door notifications when feasible. MEWS also uses social media to share information on energy and water conservation, preparedness, tips on how to lower your bill and information on special services and programs we offer to our customers.