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Internet Troubleshooting

Unable to connect with MayfieldEWS Wireless Internet
Intermittent connection with MayfieldEWS Wireless Internet
Have a Router and are Unable to connect with MayfieldEWS Wireless Internet

 

Unable to Connect to MayfieldEWS Wireless Internet.

If your MayfieldEWS Wireless Internet service is unable to access the Internet, follow these troubleshooting steps:

Step 1: Reboot Navini modem and computer.

  1. Unplug the modem from the electrical outlet and turn off the computer for 30 seconds.
  2. Restart the modem, ensuring the modem has power and a signal.
  3. Restart the computer.
  4. Try your connection again.

Step 2: Check cables.

  1. You will have two or three cables that run between your computer, the modem, and the antenna (if applicable):
    • A network cable that connects the back of the modem to the computer.
    • A power cable (normally black) that connects the modem to an electrical outlet.
    • A network cable that connects the front of the modem to the antenna installed outside (if applicable).
  2. All cables should be plugged in securely.
  3. Cables should not be frayed or damaged.
  4. Try disconnecting and reconnecting cables.
  5. Try your connection again.

Step 3: Check computer configuration.

Ensure your network preferences are properly configured. To check your settings select your operating system below and follow the instructions:

Step 5: Check for hardware conflicts (Windows only).

  1. Click Start.
  2. Click Control Panel.
  3. Double-click System.
    NOTE: If you're using Windows XP Category View, click Performance and Maintenance then click System.
  4. Open Device Manager.
    If you're using Windows 95/98/ME click the Device Manager tab.
    If you're using Windows 2000/XP/NT/Vista click the Hardware tab, then the Device Manager button.
  5. Look through the list of hardware for any exclamation marks or question marks.
  6. If you find no markings, close the window.
  7. If you find either an exclamation or question mark, please contact your local computer dealer to have the conflict resolved.

Step 6: Validate and release/renew your IP address.

While you are connected to the Internet your computer is assigned an IP address from MayfieldEWS Wireless. It is important you ensure you're obtaining a valid IP. Try renewing and releasing your IP address. Select your operating system below for instructions on how to do this:

Step 7:  Call Technical Support.

If all of the above troubleshooting tips were tried and you still can not access the internet, call MayfieldEWS Wireless Technical Support:  1-877-641-9114. 
Please note that if a MayfieldEWS Wireless employee makes a trip to your home and the problem is not ours, you may be charged a $25.00 service call.

 

Intermittent connection with MayfieldEWS Wireless Internet.

If your MayfieldEWS Wireless Internet service is spontaneously dropping out while you're trying to surf the Internet, follow these troubleshooting steps.

Step 1: Reboot Navini modem and computer.

  1. Unplug the the modem from the electrical outlet and turn off the computer for 30 seconds.
  2. Restart the modem, ensuring the modem has power and a signal.
  3. Restart the computer.
  4. Try your connection again.

Step 2: Check cables.

  1. You will have two or three cables that run between your computer, the modem, and the antenna (if applicable):
    • A network cable that connects the back of the modem to the computer.
    • A power cable (normally black) that connects the modem to an electrical outlet.
    • A network cable that connects the front of the modem to the antenna installed outside (if applicable).
  2. All cables should be plugged in securely.
  3. Cables should not be frayed or damaged.
  4. Try disconnecting and reconnecting cables.
  5. Try your connection again.

Step 3: Disconnect other devices.

Other devices such as routers, telephones, caller ID's, fax machines, satellite TV dialers, analogue modems, answering machines and security systems can produce interference, possibly causing your internet service to be interrupted.

  • Disconnect all devices other than your modem from your computer.
  • If you find an improvement in your connection, try plugging these devices back in, one at a time, until you determine which one is causing the problem.

Step 4:  Call Technical Support.

If all of the above troubleshooting tips were tried and you still can not access the internet, call MayfieldEWS Wireless Technical Support:  1-877-641-9114. 
Please note that if a MayfieldEWS Wireless employee makes a trip to your home and the problem is not ours, you may be charged a $25.00 service call.

 

Have a Router and are Unable to connect with MayfieldEWS Wireless Internet.

If you have a router and your MayfieldEWS Wireless Internet service is unable to access the Internet, follow these troubleshooting steps:

Step 1: Reboot modem, wireless router and computers.

  1. Unplug the modem and router from the electrical outlet and turn off the computer for 30 seconds.
  2. Restart the modem, ensuring the modem has power and a signal.
  3. Restart the router, ensuring the router has power and a signal.
  4. Restart the computer.
  5. Try your connection again.

Step 2: Check range and placement of your wireless router.

Designed to range from 150 feet to 600 feet, a wireless connection allows you to access your network from virtually anywhere. However, the number of walls, ceilings, or other objects that the wireless signal must pass through can limit signal range.

A Home Network with one Wireless Computer

Position the computer in a location maintaining a roughly straight-line distance that is within 150 feet to the wireless router with as few obstacles as possible. Ideally you should be able to see the LED indicators on the front in case you need to view them for troubleshooting.

Use these basic guidelines:

  1. Walls and ceilings make a difference.
    The signal emitted from wireless devices can penetrate through ceilings and walls. However, each wall or ceiling can reduce the range of a wireless device from 3 to 100 feet. Position your wireless devices so that the number of walls or ceilings obstructing the signal path is minimized.
  2. Building materials make a difference.
    Buildings constructed using metal framing or doors can reduce effective range of the device. If possible, position wireless devices so their signal can pass through drywall or open doorways, avoid positioning them so that their signal must pass through metallic materials. Poured concrete walls are reinforced with steel while cinderblock walls generally have little or no structural steel.
  3. Position the antennae for best reception.
    Play around with the antenna position to see if signal strength improves. Some wireless devices allow the user to judge the strength of the signal.
  4. Keep your wireless devices away (at least 3-6 feet) from electrical devices.
    Position wireless devices away from electrical devices that generate RF noise such as microwave ovens, monitors, electric motors, etc.

Step 3: Check computer configuration

Ensure your computer is properly configured. To check your computers' network preferences refer to the following:

Step 4: Check configuration of wireless settings.

  1. To configure the wireless ethernet adapter on your computer you will need to run the connection manager for that specific device. For instructions on how to do so please refer to the manufacturer's user manual.
  2. Ensure the settings in your connection manager match the configuration of your wireless router.
  3. To locate the settings for your wireless router do the following:
    1. From the primary computer's desktop, open the My Documents folder.
    2. Open the file My_Network_Settings.html.
    3. This document will include the following information necessary to configure your wireless ethernet adapter:
      • SSID
      • WEP Key

Step 5: Validate and release/renew your IP address.

While you are connected to the Internet your computer is assigned an IP address from MayfieldEWS Wireless. It is important you ensure you're obtaining a valid IP. Try renewing and releasing your IP address.  Select your operating system below for instructions on how to do this:

Step 6: Reinstall or Repair TCP/IP Connection.

Choose your operating system below for instruction on how to reinstall or repair the TCP/IP protocol on your computer:

Step 7: Check for hardware conflicts (Windows only).

  1. Click Start.
  2. Click Control Panel.
  3. Double-click System.
    NOTE: If you're using Windows XP Category View, click Performance and Maintenance then click System.
  4. Open Device Manager.
    If you're using Windows 95/98/ME click the Device Manager tab.
    If you're using Windows 2000/XP click the Hardware tab, then the Device Manager button.
  5. Look through the list of hardware for any exclamation marks or question marks.
  6. If you find no markings, close the window.
  7. If you find either an exclamation or question mark, please contact your local computer dealer to have the conflict resolved.

Step 8:  Call Technical Support.

If all of the above troubleshooting tips were tried and you still can not access the internet, call MayfieldEWS Wireless Technical Support:  1-877-641-9114.
Please note that if a MayfieldEWS Wireless employee makes a trip to your home and the problem is not ours, you may be charged a $25.00 service call.