News
MEWS is excited to announce the installation of a payment kiosk. The self-service kiosk allows customer to process payments 24/7. The kiosk walks customers through step by step in processing their payments. Our payment kiosk accepts cash, checks, and credit cards. Those customers who wish to use credit card will be charged a $2.50 convenience fee. The kiosk allows customers to have real-time confirmation of all payments made, allowing customers to stay up to date on their MEWS utility bill. Should you need assistance during business hours, feel free to come inside and one of our Customer Service Representatives will be glad to assist you.
In April, the Tennessee Valley Authority announced a partnership with local power companies including Mayfield Electric & Water Systems. The announcement provided $2 million dollars in matching funds to support local initiatives that address hardships created by the COVID-19 Pandemic.
The COVID-19 Community Care Fund was created to amplify vital work being done by nonprofit organizations to support families and businesses affected by the pandemic conditions. Mayfield Electric & Water Systems was able to assist seven non-profit organizations in April. Mayfield Electric & Water Systems donated $10,000 and TVA matched the donation for a total of $20,000 to disperse to our local non-profit organizations. In September 2020, TVA announced the availability of funding for a second round of Community Care Fund.
Mayfield Electric & Water Systems realizes the hardships COVID-19 has created for many customers, which is why MEWS along with TVA will disperse $20,000 to three organizations in our community, West Kentucky Allied, Annie Gardner Foundation, and Graves County Needline & Food Pantry. MEWS believes these non-profit organizations will assist in areas most vital to families in need during these uncertain times. The forementioned non-profit organizations help families with rent, utilities, and non perishable food.
Through the second round of Community Care Funding, the Annie Gardner Foundation will receive an additional $7,500.00. The Annie Gardner Foundation is a non-profit organization whose mission is to benefit the Graves County community through its work. MEWS is glad to be able to assist the Annie Gardner Foundation in helping neighbors in our community. Executive Director Teresa Cantrell stated “The Annie Gardner foundation is being inundated with even more assistance requests during this unprecedented time with people being off from work because of COVID19. We assist our clients with utility payments, rent and mortgage payments, and will use the funds to be able to assist clients that we normally aren’t able to assist”.
West Kentucky Allied has played a large role in assisting families struggling due to the COVID-19 Pandemic, which is why MEWS chose West Kentucky Allied to receive an additional $7,500 through the round two of Community Care Funding. West Kentucky Allied is an organization who assist low income families throughout the County with the cost of rent, mortgage, car payments, groceries and medication.
Lastly, MEWS chose the Graves County Needline and Food Pantry as the third community enrichment organization to receive funds through the second round of Community Care Funding. Needline will receive an additional $5,000 from MEWS/TVA. The Graves County Needline & Food Pantry help over 1,000 families each month and distribute food to Senior Citizens in our community. MEWS knows the impact that Needline has on our community which is why they were again chosen for the grant.
MEWS would like to encourage anyone who is struggling due to the pandemic, to utilize the resources that are available. Should you need help, contact our office and one of our Customer Service Representatives will be glad to assist you.
MEWS lobby will be closed to foot traffic effective 11.3.2020 at 7 a.m.
Due to the rising number of positive COVID-19 causes in Graves County, MEWS lobby will be closing to foot traffic. We want you to know that our customers and staff are the first priority. We are working to inconvenience our customers as little as possible while keeping the safety and health in mind for all. MEWS will continue business as usual and provide service 24/7. The main change will be starting Tuesday, November 3rd the MEWS lobby will be closed to foot traffic to minimize the risk of contact be-tween customers to assist in minimizing the spread of the virus.
All payments, transactions, service orders, etc. will be handled by:
- Phone
- Web
- Drive Thru
- 24/7 payment kiosk
MEWS is taking guidance from the Center for Disease Control (CDC), which recommends regular cleaning as one of the most important preventive measures we can take. We encourage all staff and customers to remain diligent in the CDC recommended practices. We look forward getting through this together and we will continue to provide safe and reliable service.
During the COVID-19 Pandemic, MEWS has made some change in operations. From this point forward, customers have the ability to handle all payments, transactions, service orders by phone, mail, drive thru, on our website, or try out our NEW kiosk that has replaced our night deposit box.
MEWS Lobby is open and adhering to CDC Guidelines of Social Distancing by limiting our occupancy to 5 Customers at a time and maintaining 6 feet apart. Please be patient with us as work through this together. We appreciate our customers and look forward to a full return to normal and remember those impacted by COVID-19. We will as always continue to provide safe and reliable service. If you have any questions or concerns, please contact our office at 270-247-4661.
Mayfield Electric & Water Systems is underway with two wastewater system upgrades. The first being the Mayfield Wastewater Treatment Plant outfall discharge and the second being the 10th Street lift station and force-main replacement.
The existing Wastewater Treatment Plant Outfall line was installed in 1992 when the Wastewater Plant was constructed. Since that time the Kentucky Pollutant Discharge Elimination Standards for the Wastewater Plant has changed due to environmental regulations. The Creek which the existing outfall discharges into is the Woolen Mill Ditch. The new outfall line will discharge into Mayfield Creek. This will allow us to comply with the discharge parameters that we currently have on our Kentucky PDES Permit. The total cost of this project is $247,540.
The existing 10th Street Lift Station and Force-main was installed in the early 1960’s. The pump station bricks along with the steel portion of the structure is failing and the capacity of the lift station has been exceeded due to the development in that area. The total cost of this project is $833,858 and will be completed weather dependent in the next few months. The previous 6” force-main has been rerouted from Willow Street to the 15” Interceptor sewer on Commonwealth Drive.
These important upgrades to the MEWS wastewaster system will allow MEWS to comply with Kentucky Pollutant Discharge Elimination System.
Remember, if you ever experience sewer problems, MEWS is available 24/7. Simply call MEWS at 270-247-4661 and a representative will respond to correct the problem or recommend a course of action.
