Special Services

24-hour emergency service is offered for electric, water, and sewer emergencies occurring after our regular office hours by calling 270-247-3531.

Whenever service call requests are received after regular office hours, on weekends, or holidays, a fee of not less than $75 may be charged if the trouble is not the responsibility of MEWS.

Regular office hours are Monday - Friday, 7:00 a.m. - 4:30 p.m.

Bank draft payment is provided for any customer as a convenient way to pay your monthly bill.

Each month the amount of your bill is automatically transferred from your checking account to MEWS by electronic transaction and you will receive a memorandum bill.

Application may be made at our main office or you may print the Bank Draft Application Form, fill it out, and mail it along with a voided check or deposit slip to our main office.

When you complete the do-it-yourself energy evaluation, TVA will send you a customized energy report to help you understand where your home is wasting energy. It addresses areas such as heating and cooling, lighting, water heating and electrical appliances. The tips are personalized based on your answers about your home and energy use.

Go to:
to take the FREE online energy audit.

Once you complete online e-Valuation, you will receive a FREE energy conservation kit that includes:

  • 2 CFL bulbs
  • Outlet and light switch gaskets
  • Filter whistle
  • 2 faucet aerators
  • Hot water temperature gauge
  • Home thermometer
  • “How to Save” brochure

Call Mayfield Electric & Water Systems at 270-247-4661 with any questions or if you need help completing the audit.

MEWS keeps on file a list of customers on electrically powered life support equipment for priority power restoration in the event of an electrical emergency.

Please notify MEWS if you or a member of your family is using some type of lifesaving equipment such as a heart monitor, breathing monitor, or dialysis machine, etc.  A doctor's notice may be required.

Technical assistance is offered to our residential, commercial, and industrial customers through a Comprehensive Services Program sponsored jointly by TVA and Mayfield Electric & Water Systems to help our customers realize the full benefits of low cost electric power.

MEWS has available the services of electrical experts; specialists, who will work with our own personnel to solve your problems dealing with a complex use of electricity.

Services Offered:

  • HVAC and Water Heater Analysis

  • Lighting, Food Service, Process Recommendation

  • Power Quality Analysis

  • Energy Audits

  • Power Factor Recommendation

  • Meter Test, Load Profile

  • Wiring Recommendations, Code Advice, Service Sizing, Grounding, Lightning

  • Infrared Scanning Services

  • Marketing Assistance, Industrial Expansion Services

  • New Construction Review

  • Demand Side Management Recommendations

  • Ultrasonic Testing

  • Residential Technical Assistance

Buying a new heating and cooling system can be confusing.  That's why Mayfield Electric and Water Systems and TVA created the energy right Heat Pump Program, to make it easier for you to find the best system for your home.

Call MEWS' main office for more information.

The Home Inspector must make his request in person at the main office of Mayfield Electric & Water Systems to have any service (electric/water/etc) turned on at a residence or place of business in order to inspect the wiring/plumbing for leaks or defects.

This request must be scheduled at least 24 hours in advance and will only be done during MEWS’ normal business hours.

Any problems or damages to the property that arise as a result of turning on the service at the request of a Home Inspector or any other entity will be the sole responsibility of the property owner or his representative.

Mayfield Electric & Water assumes no responsibility and will require a $25.00 payment in advance.

Click here to download the form.

There are many ways in which Mayfield Electric & Water Systems and TVA can help you use electricity more efficiently and cost-effectively. The way your business uses power may help determine the rate you pay for that power and lower your costs. Depending on your business circumstances and power use, you may be eligible for some of these rate options.

Firm Power

This option means you have electricity available 24 hours a day. Contracts may range from one to 10 years and are related to complexity of service.

Mayfield Electric & Water Systems' Firm Power rates can be found here.

Flat Price Interruptible Power

SIC-qualified customers who can curtail load quickly during periods of high demand may be eligible for the Flat Price Interruptible Power option.  The customer must have electric load above 1,000 kilowatts.

Read More about Flat Price Interruptible Power.

Small Manufacturing Credit

The Small Manufacturing Credit offers significant power cost savings to qualifying manufacturers.  This option helps small manufacturers remain viable by offering credits when demand for a month exceeds 1,000 kW.

Read More about the Small Manufacturing Credit.

Enhanced Growth Credit

The Enhanced Growth Credit Program provides substantial credits on power bills to qualifying companies that locate or expand in the Tennessee Valley. Eligibility is determined by SIC code, type of power used, and kilowatt usage.

Read More about the Enhanced Growth Credit.

Security Deposit Program

The Tennessee Valley Security Deposit Program Businesses gives qualifying businesses an alternative to tying up valuable capital. Businesses with an average monthly billing of more than 50 kilowatts may have their security deposit waived or refunded.

Read More about the Security Deposit Program.

A Levelized Billing Plan is provided for any residential customer who has lived at his present location for at least 12 months and wishes to receive his monthly utility bill spread evenly over a twelve month period (all billed services will be included).

Customers desiring to be billed under the Levelized Billing Plan may enter into the plan at any time during the year provided they have lived at their present location for at least 12 months.  Application may be made at our main office or you may print the Levelized Bill Payment Plan Form, fill it out, and mail it to our main office.

An after-hours depository is provided at our main office for making payments after regular office hours.

Payment envelopes are provided for your convenience.

Adjustments For Leaks

Mayfield Electric & Water Systems allows one sewer adjustment per calendar year for unavoidable water leaks sustained by our customers.  Since the water from this leak often does not enter the sewer system, we will adjust one monthly sewer bill to a normal amount.

Adjustments For Pools

Mayfield Electric & Water Systems allows one sewer adjustment per calendar year for the filling of pools by our customers.  Since this water does not enter the sewer system, we will adjust one monthly sewer bill.

To receive a sewer adjustment for filling a pool, you must contact MEWS at our main office during our regular office hours (Monday - Friday, 7 a.m. - 4 p.m.) BEFORE and AFTER filling your pool.

A MEWS representative will come to your home and read your meter to determine the amount of water used to calculate your adjustment.

Pools must be equipped with complete filtering systems to be eligible for sewer adjustments.

When you consider safety, reliability, and convenience, you can't ask for more than an electric water heater.

Because it's flameless, there's no heat, no flue, no combustion, and no odor.  Just a clean, safe water heater, that you can put almost anywhere, next to almost anything.  All of which makes it as convenient and easy to install as it is safe.

It's easy to have a new electric water heater with Mayfield Electric & Water Systems' Water Heater Program.  If you wish to replace an existing gas water heater or are building a new home; and you are a customer of MEWS, apply at our main office for help with a new electric water heater.  Contact our main office for more information.

Save $50 on

Electric water heaters for new residential construction.

Save $50 on

Electric water heaters to replace existing gas water heaters.

Ask for more information on how you can have a safe, reliable, convenient electric water heater.